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06/10/2007 00:00
ACE server - email
We worked FOREVER with the makers of cpanel to fix the password incompatibility between cpanel 10 and 11 affecting email. Every time we thought we found the problem, it lead to something else, etc. Clients have been reporting that mail is now downloading fine so we know it's all working. It was a TON of checking, editing, checking again, testing temp accounts we setup and then edit some more, test some more... on and on and on.
All of this looked like one big problem, but it was actually two separate issues and unfortunately close enough in time for some to think it was one. One was the server problem that we solved. Second was the cpanel 10 to 11 upgrade incompatibility. Trust me.. if we knew that we were going to be forced to put cpanel 11 on now knowing the quirks - we would have pleaded for a version lower than 11 (if at all an option). We did not know all the problems they were still having with mail prior to getting started. There are a lot of little quirks that they still need to work out by cpanel which is why we turned off cpanel updates for the other servers we have temporarily. Unfortunately we had no choice for the ACE server sine technically this was a move to a brand new server and the only version out there is cpanel 11 right now.
Thank you for bearing with us. I know this was hard and even harder on us knowing how it was affecting so many not being able to get to your email.
