SupportClient AreaAnnouncementsKnowledgebaseSupport TicketsDownloads

Announcements
You are here: Support > Announcements

Phishing Alert!

Phishing Alert:
If you have received email from ICANNResolve, claiming to be from the ICANN.org Resolutions Department, please ignore it. It is a phishing...
06/25/2008

More new templates added!

We're up to 465 templates to choose from with our sitebuilder.  Today we added 12 more.  Our sitebuilder is an advanced web site builder. You can easily create a web site...
06/18/2008

Now Introducing RapidSSL Secure Certificates

We're now offering a low cost way to secure your web site with your own secure certificate assigned to your domain.  RapidSSL is a 128 / 256 bit single root SSL certificate....
06/17/2008

Introducing NEW Round Cube Webmail

An exciting new addition to the commonly used Horde and Squirrel Web Mail is now released and available for use.  RoundCube Webmail is a browser-based multilingual IMAP client with an...
06/03/2008

Control Panel File Managers

If you login to your control panel and try to open your File Manager, you will get a popup that says:  'optionselect-content' id is missing

Simply click OK to make...
05/07/2008

Sitebuilder Maintenance for ACE server clients....

We're doing an unplanned maintenance update on our sitebuilder on the ACE server.  If you are using the sitebuilder and are on that server, you will not be able to access your...
04/08/2008

Front Page Extensions - Attn: Front Page Users

Please also note that Microsoft has recently discontinued FrontPage -- this change means that we will no longer receive version updates or patch fixes from Microsoft. While we...
03/01/2008

Billing Gateway maintenance.... Upcoming.

This is JUST our billing system and account processing.   This will have NO effect on any hosting account or our web site's support ticket system.
...
10/24/2007

Billing Transactions
Notice:  As of October 2007, all hosting accounts will receive a reminder notice 2 days prior to payment due.  If payment is not made within 2 days of receiving the invoice, the account...
10/10/2007

Received a bill in the mail regarding your domains?

If you have a website, then you have a domain name, like "thedesignshoppe.com". To own a domain, you have to renew it annually (some choose to renew for several years at a time)....
08/04/2007

Billing Gateway maintenance.... Upcoming.

For those that are on monthly credit card payments, we were just notifed by Authorize.net, our credit card gateway company, there will be downtime on processing. 

You may...
07/06/2007

Blue Lagoon Cpanel Theme

If you are using this theme, you cannot get into your control panels any longer as it is not supported with the new Cpanel 11 version. 

 Please submit a help ticket and...
06/16/2007

DEUCE server clients

Tonight, 06/14/07, we will be replacing one of the hard drives on this server.  Your sites will be unavailable during this time so we will not start until 10pm EST.  It will take...
06/14/2007

AWESOME add-on for phpBB users

For those that are using phpbb for their message boards on site know already how hard it is managing all their member.  Spammers joining to spam are a dime a dozen.  Phpbb is a great...
06/13/2007

ACE server - email

We worked FOREVER with the makers of cpanel to fix the password incompatibility between cpanel 10 and 11 affecting email. Every time we thought we found the problem, it lead to something else,...
06/10/2007

**UPDATED** SERVER MAINTENANCE - DEUCE SERVER clients only

We've decided to reschedule the DEUCE server work instead of the pre-planned 06/09/07 10PM time.   We already upgraded everyone to the new Cpanel 11 version and we don't want...
06/09/2007

Not seeing your new control panel?

If you are not seeing your new control panel when you login, simply close your control panel and  do this on your computer:

Click Start
Click Run and click...
06/08/2007

Everything's in the clear! ACE clients

We're all back to normal.  I am still working on two things:  The sitebuilder and fantastico.  Please give me just a bit longer to reconfigure both of these - they are not...
06/08/2007

ACE server clients - problem revisited

Thursday has been quite the day for us here and our clients on the ACE server.  Those that have submitted help tickets have been updated throughout the day. 

Long...
06/07/2007

Cpanel 11 releases

Just FYI:

All servers will eventually have the cpanel 11 version in use.  Right now only 2 are using it.  This will not affect your web sites functionality other than...
06/06/2007

ACE SERVER clients
Check your control panel's NEWS section for updates.
06/05/2007

New system running with few issues!

I'd like to thank all of our clients for having patience with us during the accounting system switch.  We've had a few minor issues, but overall it's been a great move. ...
03/07/2007

NOW LIVE!

New billing system is now live and active.  We expect a few issues with individual accounts as we are still going through hundreds of clients one by one to make sure each is configured...
03/03/2007

New Billing System Integrates with Help Desk!

We're just about done with configuring and importing clients into the new billing system.  This billing system will integrate with a Help Desk so you won't have to have two logins...
02/20/2007

View RSS Feed